At VFix4U, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines the types of information we collect, how we use and safeguard that information, and your rights regarding your data.
1. Information We Collect
When you use the VFix4U app and services, we may collect the following types of information:
a) Personal Information:
This includes your name, email address, phone number, and any other contact information provided during the registration process or when booking a service.
b) Service Information:
We collect details related to the devices and IT services you request, including service history, device details, and technical issues reported.
c) Payment Information:
When you make a payment through the app, we collect payment-related information (e.g., billing address, payment method) through our secure payment gateway, though we do not store sensitive payment details like credit card numbers.
d) Usage Data:
We gather data about how you interact with our app, including pages viewed, service requests, and time spent on the app. This data helps us improve your experience.
e) Location Information (optional):
With your consent, we may collect your device’s location data to provide accurate on-site IT services and track the technician’s route.
2. How We Use Your Information
The information we collect is used to:
a) Provide Services:
We use your personal and service information to schedule, coordinate, and perform the requested IT services at your doorstep.
b) Process Payments:
We use payment details to process and confirm payments for services rendered.
c) Improve User Experience:
Usage data helps us analyze how the app is used, allowing us to improve our services and offer a better user experience.
d) Customer Support:
We may use your contact and service information to respond to queries, complaints, or issues you raise through customer support.
e) Marketing & Promotions:
With your consent, we may send promotional offers, newsletters, or service updates. You can opt out of these communications at any time.
f) Legal Obligations:
We may use or disclose your information as required by applicable laws or legal processes.
3. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure storage, and strict access controls.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
a) Service Providers:
Third-party vendors or partners who assist us in providing services (e.g., payment gateways, IT technicians) may have access to your data for the purpose of completing the service.
b) Legal and Regulatory Authorities:
We may disclose your data if required by law, such as in response to legal requests or regulatory obligations.
5. Your Rights
You have the right to:
a) Access Your Information:
Request a copy of the personal data we hold about you.
b) Correct Your Information:
Update or correct any inaccuracies in your personal information.
c) Delete Your Information:
Request that we delete your personal information, subject to legal or regulatory retention obligations.
d) Withdraw Consent:
If you have provided consent for specific uses of your data (e.g., marketing), you can withdraw this consent at any time by contacting us.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience, analyze usage, and customize content. You can control the use of cookies through your device’s settings, though disabling cookies may affect the app's performance.
7. Changes to the Privacy Policy
VFix4U may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. You will be notified of any significant changes through the app, and continued use of the app constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
MAKS VFix4U IT SOLUTIONS LLP
Hyderabad, India
info@vfix4u.com
9666 24 365
